TO INCREASE SALES AND SERVICE CAPABILITIES!
Dynamics CRM combines your everyday Office applications with powerful customer relationship management (CRM) software accessed over the Internet to rapidly improve marketing, boost sales, and enrich customer service interactions. Because it was designed with Outlook, Dynamics CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and provides for a faster return on your investment. Dynamics CRM includes reporting tools for accurate forecasting and measurement of business activity and employee performance, providing strategic views of the businesses. You will have one view of your customer that is shared throughout the enterprise.
At DNS, CRM certified professionals can help you transform Dynamics CRM to work the way your company does. We will work with your team members to automate the process you presently use to contact and communicate with current and potential customers, vendors, and suppliers. We can replicate current workflows and implement new workflows, allowing your team to manage all stages and activities associated with your current and prospective customers. CRM provides a 360º view of your customer, so each member of your organization can better serve and support your clientele.
Increase Sales Performance
Streamline and automate your sales processes. CRM allows your sales force to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Dynamics CRM gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling.
Boost Customer Satisfaction
Focus on providing great customer service with reliable and accessible customer care functionality, in a familiar Outlook application. Plus, with access to complete case and customer data, you can respond to cases faster in order to improve customer retention.
Improve Marketing Effectiveness
Provide your marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics to improve your marketing effectiveness.
Power your Service Productivity
Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that lets them work in a personal, natural way. This solution provides customer service professionals with guidance that is insightful, resulting in a connected, collaborative, and integrated organization.